In order to provide you a quick and competent support, we have created online discussion groups. All support is carried out via the discussion groups. Please follow the link below:

http://www.trinamic.com/ttdg/phpBB3/

Please let us give some comments on the forum style of support:

1. We want to give you the best possible level of support. We want to provide detailed and precise information to all customers. This forum allows a 24/7 support and to have a direct contact to our technical staff. In order to provide the best qualified support, this forum is maintained by our engineering staff.

2. Please understand that our engineers cannot provide an email or telephone hotline support while maintaining a good and fast support due to the high count of basic requests.

3. In order to be able to provide this level of support, you, our valued customers have to help us: We encourage users to first search the documentation and forum. If this does not give a satisfying result, then please describe your concern as precisely as possible. This will save time to both parties, and make the contents of the forum a valuable help. It doesn't matter, if this is a general / getting started question or a detailed question of a IC user.

4. This support forum gives valuable feedback to us in order to improve the documentation and the product. Many of the requests diretly lead to improved documentation or firmware updates, available to every user.

5. We encourage comitted users to help each other. This way, support can be even quicker and more valuable! Please understand, that we also have only limited capacity, and sometimes have to sort out questions for slower / shorter reply.

6. Last but not least: As with all discussion groups, we want users to be polite to each other: Please follow the netiquette.

And last but not least: We get a lot of positive feedback showing that it works! Try yourself.



Hints for the usage:

If you have a specific problem, please use the search button within the discussion group and enter keywords, or browse the matching categories. In case, there are no topics matching your request, please feel free to log in and enter a new topic. Please be very careful to choose the fitting category and headline for your request, so that other users can find it.

Thank you!